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staticq

Account

staticq uses email and password to secure your account. This page covers signing up, logging in, and resetting a forgotten password.

Sign up

  1. Go to the staticq dashboard and click Sign up.
  2. Enter your email address and choose a password (minimum 8 characters).
  3. Click Continue.
  4. You will receive an email with a 6-digit verification code. Enter it on the next screen to activate your account.
  5. Once verified, you are signed in and taken to your dashboard.

Verification code tips

  • The code expires after 15 minutes. If it expires, use the Resend code button.
  • Check your spam folder if the email does not arrive within a couple of minutes.
  • You can resend up to 3 times per 15-minute window.
  • Each new code invalidates the previous one.

Sign in

  1. Go to the staticq dashboard and click Sign in.
  2. Enter the email address and password you used when you signed up.
  3. Click Sign in.

If your credentials are correct, you are taken to your dashboard. Your session lasts 7 days and renews automatically while you are active — you will not be signed out as long as you use the app regularly.

Reset a forgotten password

If you have forgotten your password:

  1. On the login page, click Forgot password? below the password field.
  2. Enter your email address and click Send reset link.
  3. Check your inbox for an email from staticq with a reset link.
  4. Click the link in the email (it is valid for 1 hour).
  5. Enter your new password and click Set new password.
  6. You are signed in immediately and taken to your dashboard.

Notes:

  • The reset link can only be used once. If you try to use it again, you will be shown an “already used” message — request a new one if needed.
  • Resetting your password signs you out of all other active sessions automatically.
  • If your email is not registered, no email is sent, but the page shows the same confirmation message. This is intentional — it prevents others from learning whether an email is registered with staticq.

Sign out

Click your name or email address at the bottom of the dashboard sidebar, then click Sign out. Your session is invalidated immediately on the server — simply closing the browser tab does not sign you out.

Trouble signing in?

Didn’t receive the verification email? Check your spam folder, then use Resend code on the verification screen.

Forgot your password? Use the Forgot password? link on the login page. See Reset a forgotten password above.

Account locked after too many failed attempts? After 5 consecutive failed login attempts for the same email, further attempts are temporarily blocked. Wait 15 minutes and try again.

Reset link expired or already used? Request a new one from the forgot password page.

Preferences

You can set a display name, timezone, and preferred currency from the Settings page in the dashboard sidebar.

  • Display name — shown in the sidebar and used as a greeting in notification emails. Optional.
  • Timezone — used to format submission timestamps in the dashboard. When not set, your browser’s default timezone is used.
  • Currency — determines which currency is shown on the billing and pricing pages. When not set, your currency is auto-detected from your location.

To update your preferences:

  1. Click Settings in the sidebar.
  2. Edit any of the three fields.
  3. Click Save.

Changes take effect immediately across the dashboard.

Download your data

You can export all your account data as a JSON file at any time.

  1. Go to Settings in the sidebar.
  2. Click Download my data.
  3. A JSON file is downloaded to your computer containing your account details, all your forms, connectors, and submissions.

Webhook secrets are redacted in the export for security.

Delete your account

Deleting your account permanently removes all your data — your forms, submissions, connectors, and settings. This cannot be undone.

  1. Go to Settings in the sidebar.
  2. Scroll to the Danger zone section and click Delete account.
  3. In the confirmation dialog, type your email address exactly as shown.
  4. Click Delete account.

You are signed out immediately after deletion. A confirmation email is sent to let you know the deletion is complete.

Before deleting, consider downloading your data first — the confirmation dialog includes a link to do this.

If you have an active paid subscription, it is cancelled automatically when you delete your account.

Security

  • Passwords are hashed and never stored in plain text.
  • Session tokens are stored server-side and cannot be read by browser scripts.
  • Signing out invalidates your session on the server — not just in your browser.
  • Password reset links expire after 1 hour and can only be used once.